Test Content & Lesson Curriculum
Certified Water/Wastewater Maintenance Technician IV CWWMT-IV
| Source | Training Module Title & Description | Lesson No. | Lesson Title |
| Unit | Identifying the Supervisor’s Role in Maintenance Organizations | Lesson 1 | Types of Maintenance Organizations |
| 901 | Covers the basic types of maintenance organizations. Defines the supervisor's job and how it relates to maintenance planning and operations. Presents guidelines toward becoming a successful leader. Shows how to apply this leadership skill when working with and supervising hourly personnel. | Lesson 2 | Defining the Supervisor’s Job |
| Lesson 3 | Supervising Hourly Personnel | ||
| Lesson 4 | Becoming a Successful Leader | ||
| Lesson 5 | Maintenance Planning and Operations | ||
| Unit | Effective Work Authorization Techniques | Lesson 1 | Work Order System |
| 902 | Covers the cost-saving concepts of using work order systems, and illustrates the different types of forms in common use. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor's job. Introduces the use of computers for first-line supervisors. | Lesson 2 | Using Information Sources |
| Lesson 3 | Controlling Backlog Through Planning | ||
| Lesson 4 | Applying Work Standards | ||
| Lesson 5 | Managing Maintenance by Computer | ||
| Unit | Implementing a Preventive Maintenance Program | Lesson 1 | The Need for PM |
| 903 | Covers what PM is and why it is necessary. Develops | Lesson 2 | Setting Up a PM Program |
| Lesson 3 | Scheduling PM | ||
| Lesson 4 | Controlling Work | ||
| Lesson 5 | Quality Control | ||
| Unit | Effective Spoken Communication for Supervisors | Lesson 1 | Communication Objectives |
| 906 | Covers how to use various communication tools. Demonstrates effective interview techniques. Identifies the different levels of verbal and nonverbal language. Discusses the importance of listening. Explains how to motivate personnel through effective communication. | Lesson 2 | How to Say It |
| Lesson 3 | Using Words Effectively | ||
| Lesson 4 | How to Listen | ||
| Lesson 5 | Communication | ||
| Unit | Controlling Maintenance Resources | Lesson 1 | Measuring Workload |
| 904 | Covers methods of using maintenance resources for greatest efficiency, and tells how to implement the techniques effectively. Explains what workload is and how to measure it. Provides a thorough investigation into the control of labor, parts, and materials - both in the field and in the shop. Examines the budget process and how to control costs through budgeting. | Lesson 2 | Controlling Labor |
| Lesson 3 | Controlling Parts and Material | ||
| Lesson 4 | Managing Shop Operations | ||
| Lesson 5 | Controlling Cost Through Budgeting | ||
| Unit | Effective Written Communication for Supervisors | Lesson 1 | Planning Your Writing |
| 907 | Covers how to organize written communication | Lesson 2 | Building a Sentence |
| Lesson 3 | The Mechanics of Writing | ||
| Lesson 4 | Building a Paragraph | ||
| Lesson 5 | Business Training Needs | ||
| Unit | Improving Labor Relations | Lesson 1 | The Supervisor’s Role in Employee Relations |
| 908 | Covers importance of good labor relations. Identifies characteristics of successful leadership. Explains the functions of labor unions and company management. Examines necessary skills for handling grievances, arbitration, and the basics of labor law. | Lesson 2 | Leading Your Employees |
| Lesson 3 | Handling Grievances | ||
| Lesson 4 | Understanding Arbitration | ||
| Lesson 5 | Labor Law Basics | ||
| Unit | Taking Corrective Action with Employees | Lesson 1 | Introduction to Corrective Action |
| 909 | Covers corrective action and its objectives. Examines various disciplinary procedures. Lists the rights of the union and of the organization in corrective action matters. Discusses the enforcement of safety and health rules. | Lesson 2 | Handling Personnel Misconduct |
| Lesson 3 | Enforcing Company Procedures | ||
| Lesson 4 | Responding to Interpersonal Problems | ||
| Lesson 5 | Dealing With Other Major Problems | ||
| Unit | Managing a Training Program | Lesson 1 | Analyzing Your Training Needs |
| 910 | Covers analysis of training needs. Describes various kinds of training and lists important steps in administering training. Compares group management techniques to self-study. Discusses the training environment. Examines How to keep training records and how to evaluate training results. | Lesson 2 | The Supervisor as Trainer |
| Lesson 3 | Using Training Media | ||
| Lesson 4 | The Adult Leader | ||
| Lesson 5 | Evaluating Training Results | ||
| Unit | Strategies for Improving Performance in Maintenance | Lesson 1 | Evaluating Performance |
| 905 | Covers instruction to first-line supervisors in the strategies involved in improving performances, and presents proven methods for increasing maintenance productivity. Develops ways of evaluating training effectiveness and the management of time. Describes the information necessary to stimulate improvement in all facets of the maintenance program | Lesson 2 | Increasing Productivity |
| Lesson 3 | Effective Training | ||
| Lesson 4 | Managing Time | ||
| Lesson 5 | Stimulating Improvement | ||
| Unit | OSHA’s Hazard Communication Standard | Lesson 1 | What the Standard |
| 151 | Covers OSHA “Right-to-Know” requirements, including maintaining current MSDS for all chemicals on site, proper accessibility to MSDS, and required training of employees on the use of MSDS. | Lesson 2 | Types of Chemical Hazards |
| Lesson 3 | Material Safety Data Sheets (MSDS) |
Revision 10/13/2005
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