Certified Water/Wastewater Maintenance Technician IV (CWWMT-IV)

Test Content & Lesson Curriculum

Unit 901 Identifying the Supervisor’s Role in Maintenance Organizations – Covers the basic types of maintenance organizations. Defines the supervisor’s job and how it relates to maintenance planning and operations. Presents guidelines toward becoming a successful leader. Shows how to apply this leadership skill when working with and supervising hourly personnel.
Lesson 1: Types of Maintenance Organizations
Lesson 2: Defining the Supervisor’s Job
Lesson 3: Supervising Hourly Personnel
Lesson 4: Becoming a Successful Leader
Lesson 5: Maintenance Planning and Operations
Unit 902 Effective Work Authorization Techniques – Covers the cost-saving concepts of using work order systems, and illustrates the different types of forms in common use. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor’s job. Introduces the use of computers for first-line supervisors.
Lesson 1: Work Order System
Lesson 2: Using Information Sources
Lesson 3: Controlling Backlog Through Planning
Lesson 4: Applying Work Standards
Lesson 5: Managing Maintenance by Computer
Unit 903 Implementing a Preventive Maintenance Program – Covers what PM is and why it is necessary. Develops
Lesson 1: The Need for PM
Lesson 2: Setting Up a PM Program
Lesson 3: Scheduling PM
Lesson 4: Controlling Work
Lesson 5: Quality Control
Unit 906 Effective Spoken Communication for Supervisors – Covers how to use various communication tools. Demonstrates effective interview techniques. Identifies the different levels of verbal and nonverbal language. Discusses the importance of listening. Explains how to motivate personnel through effective communication.
Lesson 1: Communication Objectives
Lesson 2: How to Say It
Lesson 3: Using Words Effectively
Lesson 4: How to Listen
Lesson 5: Communication
Unit 904 Controlling Maintenance Resources – Covers methods of using maintenance resources for greatest efficiency, and tells how to implement the techniques effectively. Explains what workload is and how to measure it. Provides a thorough investigation into the control of labor, parts, and materials – both in the field and in the shop. Examines the budget process and how to control costs through budgeting.
Lesson 1: Measuring Workload
Lesson 2: Controlling Labor
Lesson 3: Controlling Parts and Material
Lesson 4: Managing Shop Operations
Lesson 5: Controlling Cost Through Budgeting
Unit 907 Effective Written Communication for Supervisors – Covers how to organize written communication
Lesson 1: Planning Your Writing
Lesson 2: Building a Sentence
Lesson 3: The Mechanics of Writing
Lesson 4: Building a Paragraph
Lesson 5: Business Training Needs
Unit 908 Improving Labor Relations – Covers importance of good labor relations. Identifies characteristics of successful leadership. Explains the functions of labor unions and company management. Examines necessary skills for handling grievances, arbitration, and the basics of labor law.
Lesson 1: The Supervisor’s Role in Employee Relations
Lesson 2: Leading Your Employees
Lesson 3: Handling Grievances
Lesson 4: Understanding Arbitration
Lesson 5: Labor Law Basics
Unit 909 Taking Corrective Action with Employees – Covers corrective action and its objectives. Examines various disciplinary procedures. Lists the rights of the union and of the organization in corrective action matters. Discusses the enforcement of safety and health rules.
Lesson 1: Introduction to Corrective Action
Lesson 2: Handling Personnel Misconduct
Lesson 3: Enforcing Company Procedures
Lesson 4: Responding to Interpersonal Problems
Lesson 5: Dealing With Other Major Problems
Unit 910 Managing a Training Program – Covers analysis of training needs. Describes various kinds of training and lists important steps in administering training. Compares group management techniques to self-study. Discusses the training environment. Examines How to keep training records and how to evaluate training results.
Lesson 1: Analyzing Your Training Needs
Lesson 2: The Supervisor as Trainer
Lesson 3: Using Training Media
Lesson 4: The Adult Leader
Lesson 5: Evaluating Training Results
Unit 905 Strategies for Improving Performance in Maintenance – Covers instruction to first-line supervisors in the strategies involved in improving performances, and presents proven methods for increasing maintenance productivity. Develops ways of evaluating training effectiveness and the management of time. Describes the information necessary to stimulate improvement in all facets of the maintenance program
Lesson 1: Evaluating Performance
Lesson 2: Increasing Productivity
Lesson 3: Effective Training
Lesson 4: Managing Time
Lesson 5: Stimulating Improvement
Unit 151 OSHA’s Hazard Communication Standard – Covers OSHA “Right-to-Know” requirements, including maintaining current MSDS for all chemicals on site, proper accessibility to MSDS, and required training of employees on the use of MSDS.
Lesson 1: What the Standard
Lesson 2: Types of Chemical Hazards
Lesson 3: Material Safety Data Sheets (MSDS)