Certified Water/Wastewater Maintenance Technician IV (CWWMT-IV)

Test Content & Lesson Curriculum

Unit 901	Identifying the Supervisor’s Role in Maintenance Organizations – Covers the basic types of maintenance organizations. Defines the supervisor’s job and how it relates to maintenance planning and operations. Presents guidelines toward becoming a successful leader. Shows how to apply this leadership skill when working with and supervising hourly personnel.
	Lesson 1: Types of Maintenance Organizations Lesson 2: Defining the Supervisor’s Job Lesson 3: Supervising Hourly Personnel Lesson 4: Becoming a Successful Leader Lesson 5: Maintenance Planning and Operations
Unit 902	Effective Work Authorization Techniques – Covers the cost-saving concepts of using work order systems, and illustrates the different types of forms in common use. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor’s job. Introduces the use of computers for first-line supervisors.
	Lesson 1: Work Order System Lesson 2: Using Information Sources Lesson 3: Controlling Backlog Through Planning Lesson 4: Applying Work Standards Lesson 5: Managing Maintenance by Computer
Unit 903	Implementing a Preventive Maintenance Program – Covers what PM is and why it is necessary. Develops
	Lesson 1: The Need for PM Lesson 2: Setting Up a PM Program Lesson 3: Scheduling PM Lesson 4: Controlling Work Lesson 5: Quality Control
Unit 906	Effective Spoken Communication for Supervisors – Covers how to use various communication tools. Demonstrates effective interview techniques. Identifies the different levels of verbal and nonverbal language. Discusses the importance of listening. Explains how to motivate personnel through effective communication.
	Lesson 1: Communication Objectives Lesson 2: How to Say It Lesson 3: Using Words Effectively Lesson 4: How to Listen Lesson 5: Communication
Unit 904	Controlling Maintenance Resources – Covers methods of using maintenance resources for greatest efficiency, and tells how to implement the techniques effectively. Explains what workload is and how to measure it. Provides a thorough investigation into the control of labor, parts, and materials – both in the field and in the shop. Examines the budget process and how to control costs through budgeting.
	Lesson 1: Measuring Workload Lesson 2: Controlling Labor Lesson 3: Controlling Parts and Material Lesson 4: Managing Shop Operations Lesson 5: Controlling Cost Through Budgeting
Unit 907	Effective Written Communication for Supervisors – Covers how to organize written communication
	Lesson 1: Planning Your Writing Lesson 2: Building a Sentence Lesson 3: The Mechanics of Writing Lesson 4: Building a Paragraph Lesson 5: Business Training Needs
Unit 908	Improving Labor Relations – Covers importance of good labor relations. Identifies characteristics of successful leadership. Explains the functions of labor unions and company management. Examines necessary skills for handling grievances, arbitration, and the basics of labor law.
	Lesson 1: The Supervisor’s Role in Employee Relations Lesson 2: Leading Your Employees Lesson 3: Handling Grievances Lesson 4: Understanding Arbitration Lesson 5: Labor Law Basics
Unit 909	Taking Corrective Action with Employees – Covers corrective action and its objectives. Examines various disciplinary procedures. Lists the rights of the union and of the organization in corrective action matters. Discusses the enforcement of safety and health rules.
	Lesson 1: Introduction to Corrective Action Lesson 2: Handling Personnel Misconduct Lesson 3: Enforcing Company Procedures Lesson 4: Responding to Interpersonal Problems Lesson 5: Dealing With Other Major Problems
Unit 910	Managing a Training Program – Covers analysis of training needs. Describes various kinds of training and lists important steps in administering training. Compares group management techniques to self-study. Discusses the training environment. Examines How to keep training records and how to evaluate training results.
	Lesson 1: Analyzing Your Training Needs Lesson 2: The Supervisor as Trainer Lesson 3: Using Training Media Lesson 4: The Adult Leader Lesson 5: Evaluating Training Results
Unit 905	Strategies for Improving Performance in Maintenance – Covers instruction to first-line supervisors in the strategies involved in improving performances, and presents proven methods for increasing maintenance productivity. Develops ways of evaluating training effectiveness and the management of time. Describes the information necessary to stimulate improvement in all facets of the maintenance program
	Lesson 1: Evaluating Performance Lesson 2: Increasing Productivity Lesson 3: Effective Training Lesson 4: Managing Time Lesson 5: Stimulating Improvement
Unit 151	OSHA’s Hazard Communication Standard – Covers OSHA “Right-to-Know” requirements, including maintaining current MSDS for all chemicals on site, proper accessibility to MSDS, and required training of employees on the use of MSDS.
	Lesson 1: What the Standard Lesson 2: Types of Chemical Hazards Lesson 3: Material Safety Data Sheets (MSDS)